LEGAL REFERENCE

Our Terms Keep Your Account Safe

We built these terms around your account security and fair play. Everything here covers how we operate, what you can expect from us, and what we need from...

Account SecurityFair Play RulesPayout ProtectionPayment ClarityDispute Resolution
See the Lobby Read FAQ
viva89 Our Terms Keep Your Account Safe

Policy Scope & Jurisdiction

viva89 operates these terms for players in supported regions where local law permits. Your account is bound by the rules outlined here from the moment you open it. We handle deposits via DANA, OVO, GoPay and QRIS according to each method's settlement schedule. All gameplay data, account balances and payout records are stored securely and retained per local data retention requirements. Disputes

are resolved through our support team first; escalation paths are documented below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Help With These Terms

Team online

Live Chat Support

Open the chat widget during business hours and ask about any clause. Our team walks you through account rules, payout timelines and payment-method details in real time.

Email Policy Team

Send questions to [email protected]. Include your account ID and the specific clause you need clarified. We reply within 24 hours with a detailed explanation.

Account Settings Center

Log in and visit Settings > Policies to review your account terms, payment history and any active restrictions or self-imposed limits you've set.

EDITORIAL CLARITY

Why Our Terms Matter

Clear Payout Rules

Every term here protects your winnings. We document withdrawal timelines for DANA, OVO, GoPay and QRIS so you always know...

Account Ownership

These terms confirm your account belongs to you alone. One identity, one account per person. We enforce this to keep...

Payment Security

We outline how QRIS, DANA, OVO and GoPay transactions are verified and processed. Each method's dispute window and refund protocol...

Bonus Clarity

Every promotion or bonus you see has terms. We link them in-lobby so you know exactly what's required to claim...

Gameplay Fairness

Our games run on certified RNG systems. These terms confirm we don't alter odds, withhold payouts or change rules mid-session...

Account Closure

If you need to leave, these terms show you how to request permanent closure, withdraw remaining funds and have your...

How Our Terms Compare

Account LimitsWe let you set Deposit references, loss limits and session timeouts yourself. These terms guarantee we enforce your limits immediately and won't override them.
Withdrawal TimelinesQRIS transfers typically settle same-day; DANA, OVO and GoPay usually within 1–2 hours. Our terms commit to these windows and explain any delays.
Dispute ProcessIf a payout doesn't arrive or a game result feels wrong, you have 14 days to file a dispute. We investigate and respond with evidence within 5 business days.
Bonus ExpiryBonuses stay on your account for 30 days unless stated otherwise in the specific promo. Our terms spell out what happens if a bonus expires before you use it.
Identity VerificationWe require one ID upload at sign-up. These terms confirm we store it securely, use it only for account security and never share it with third parties.
Responsible PlayOur terms outline your right to pause your account, set spending alerts and contact our support team if you feel uncomfortable with your activity level.
Legal UpdatesWhen we change these terms, we email you 14 days in advance. Continuing to play after the update means you accept the new version. Old versions stay archived.
AT A GLANCE

What Defines Our Policy

One Account, One Identity You open one account with your real name and verified...
Real-Time Balance Transparency Every deposit, withdrawal and gameplay transaction updates your balance instantly...
Payment Method Flexibility Deposit and withdraw using QRIS, DANA, OVO and GoPay. Each...
Bonus Terms in Plain Language We don't hide conditions. Every bonus shows you the playthrough...
Self-Service Account Controls Set your own spending caps, session limits and cooling-off periods...
Dispute Resolution Guarantee File a dispute about a payout or game result and...

Terms Questions We Hear Often

No. Our terms allow one account per person using one verified identity. Duplicate accounts breach this rule and may be closed. Funds in removed accounts are forfeited per policy.

File a support ticket within 14 days of requesting the withdrawal. We'll verify the transaction with your payment provider and issue a replacement or refund per our dispute protocol. Response comes within 5 business days.

Standard bonuses expire 30 days from claim unless the specific promotion states otherwise. Check the bonus details before claiming. Expired bonuses are removed automatically and cannot be recovered.

We notify you by email 14 days before any major term change takes effect. You can review the old and new versions side-by-side. Continuing to play after the update means you accept the changes.

Request closure in Account > Settings > Close Account. We process it within 24 hours. Any remaining balance is withdrawn to your last used payment method (QRIS, DANA, OVO or GoPay). Closed accounts cannot be reopened.

Yes. We store your ID and payment details with encrypted security. These terms guarantee we never sell your data, share it without consent or use it for anything beyond account verification and fraud prevention.

Yes. Go to Account > Limits and set daily, weekly or monthly deposit caps. You can also set loss limits and session timeouts. These activate immediately and we enforce them without exception.